International Journal of Production Economics
Supply chain quality management (SCQM) has been viewed as a critical method for a manufacturer's management of product recalls. This study aims to empirically investigate the impact of SCQM practices on product recall capability using a sensemaking perspective. We adopt a multi-method approach by combining case study and quantitative survey methods. This study selects three manufacturers from the food, automobile and pharmaceutical industries to conduct an exploratory case study. The findings reveal that product recall capability includes tracking and traceability and formal process, and the manufacturers use quality management teamwork, supplier qualification and supplier involvement as the key SCQM practices. A conceptual framework of the relationships between SCQM practices and product recall capability is developed based on the findings of the case study. The hypotheses are empirically tested using structural equation modelling, bootstrapping method and data collected from 400 manufacturers in China. We find that quality management teamwork and supplier qualification are positively associated with product recall capability. Quality management teamwork is positively associated with supplier qualification and involvement. In addition, supplier qualification partially mediates the effect of quality management teamwork and fully mediates the effect of supplier involvement on product recall capability.
International Journal of Services Technology and Management
In view of the inconsistency on the definition and key components of supply chain quality management (SCQM), this study is conducted to make up the deficiency. The research team collected the data using semi-structural interviews of four supply chains from food, toy, automobile and pharmaceutical industries in China. Based on within- and cross-case analysis, six key components of SCQM (supply chain leadership on quality, internal quality integration, strategic supply chain design for quality, upstream quality management system, downstream quality management system and product recall system) were identified. Finally, a definition and its holistic framework of SCQM were proposed. Compared with the existing research, the components identified in this study were more comprehensive, and it can facilitate the operationalisation of the construct and help to develop a high quality measurement scale. Practically, the SCQM framework proposed in this study will provide guidelines for the managers to build up an effective SCQM system.
framework of supply chain quality management
supply chain quality management
Industrial Management & Data Systems
Using the combined theoretical umbrella of organizational legitimacy theory, service-dominant logic, fairness heuristic theory and two-factor theory, the purpose of this paper is to investigate the effectiveness of different food recall strategies (recall proactiveness and compensation) in terms of both how consumers react (perceived organizational legitimacy and purchase intention) and how recall norms would influence the effectiveness in three countries. In addition to the reporting of important results, this paper provides implications for food companies to handle effectively the recalls, especially when the recalls are cross-country.
A 2 compensation (high vs low) ×2 recall strategy (proactive vs passive) scenario experiment was conducted in Hong Kong, the USA and Mainland China. After checking the effectiveness of manipulation, the paper tested the main effect and interaction effect of recall proactiveness and compensation on perceived organizational legitimacy and purchase intention. In addition, the mediating effect of perceived organizational legitimacy between recall strategies and purchase intention was also tested.
Significant main effect, interaction and mediation effect were found across the three countries with a different pattern. For the USA and Mainland China which have strong recall norms, the interaction found followed the predictions of the two-factory theory. However, the pattern found in Hong Kong, which has weak recall norms, followed the predictions of the fairness heuristic theory. Full mediation effect of perceived organizational legitimacy between compensation and purchase intention was found in the USA and Mainland China, while it was only partial in Hong Kong. For the mediation between proactiveness and purchase intention, full mediation was found in Hong Kong and the USA, while it was only partial in Mainland China.
First, this study differentiated food recall strategy into two dimensions – recall proactiveness and compensation. Second, this study tested the applicability of two-factor theory and fairness heuristic theory in recalls by testing the competing hypotheses proposed according to the two theories. Finally, this study can further help our understanding of the recall effectiveness across different recall norms.
Fairness heuristic theory