CN EN
Advanced
Search Within Results
Type
Year
Indexed by
Language
All fields
Communities & Collections
Cooperation Type
Selected:
Total : 2

  • 1

    Fuel the service fire The effect of leader humor on frontline hospitality employees' service performance and proactive customer service performance

    Wu, Long-ZengYe, YijiaoCheng, Xuan-MeiKwan, Ho KwongLyu, Yijing

    International Journal of Contemporary Hospitality Management , 2020 , 32 (5) , 1755-1773

    ABDC-A

  • 2

    Family ostracism and proactive customer service performance: An explanation from conservation of resources theory

    Ye, YijiaoZhu, HongChen, YuanyiKwan, Ho KwongLyu, Yijing

    Asia Pacific Journal of Management , 2019 (First Online)

    ABDC-A

Creative Commons Licence
The content of CEIBS Research Online is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0).