Abstract

This study aims to clarify the risk management practices of banks as supply chain finance (SCF) service providers. Design/methodology/approach Using 4,014 evaluation and approval reports, this study constructed five risk management factors and examined their functions with secondary data. Two text-mining techniques (i.e. word sense induction, TF-IDF) were used to equip the classic routine of dictionary-based content analysis. This research successfully identified four important risk management factors: relationship-based assessment, asset monitoring, cash flow monitoring and supply chain collaboration. The default-preventing effect of these factors are different and contingent on the type of financing contexts (i.e. preshipment, postshipment).

Keyword

Computer-aided text analysis ;  Risk management ;  Supply chain finance

Abstract

Purpose In this study, we examine the implementation of purchase order finance (POF) which is an innovative supply chain finance (SCF) solution by an innovative SCF lender (i.e. supply chain service provider (SCSP)). The effect of information integration between the SCSP (lender) and product designers (borrowers) on the lender's POF decisions and the borrowers' new product launch is investigated. Design/methodology/approach We conduct a case study in the Chinese smartphone industry. A mixed methods design is used, and data are collected from both the supply chain service provider (SCSP) and product designers. We first conduct a qualitative study. Hypotheses are developed concerning the relationships between information integration, in terms of social interaction and information system integration, POF and new product launch. We then conduct a quantitative study. The multilevel structural equation modelling method is used to test the hypotheses. Findings We find that information system integration is positively associated with POF but has no significant effect on new product launch. Social interaction is negatively associated with POF but positively associated with new product launch. POF is positively associated with new product launch. Originality/value This study contributes to the literature by empirically examining the implementation of POF from both the lender's and borrower's perspectives. We find that information system integration and social interaction have different effects on POF and new product launch. The results thus provide insights into how a lender makes POF decisions and reveal the benefits of POF for borrowers.

Keyword

Information integration ;  Mixed methods research ;  New product launch ;  Purchase order finance ;  Supply chain finance

Abstract

Superior innovation performance is vital for enterprises to survive and maintain competitiveness, especially in Internet related industries which are rapidly growing and changing. However, not all innovations can survive to later stages and bring benefits for enterprises. From a staged process perspective, we divide innovation performance into three stages: development performance (cost/time efficiency and experience/solution effectiveness), deployment performance, and financial/non-financial performance, and aim to examine the relationship between modes of service innovation (business model, service process, and service product) and their performance implications in different stages.

Keyword

financial/non-financial performance ;  modes of service innovation ;  new service development performance ;  new service development process

Abstract

本案例为霸蛮系列案例，由A、B两个子案例构成，聚焦消费升级和互联网时代背景下，餐饮企业如何进行商业模式创新，在消费端，如何利用社群营销和全渠道有效触达消费者，在供应端，如何实现高效的供应链管理和精细化运营。 A、B案例以霸蛮发展中第一次遭遇较大的供应链管理难题为分界点。A案例回顾了霸蛮的创业经历，前期通过单品策略和社群营销成功跻身新式餐饮“网红”。随着规模的扩大，开始尝试打破传统餐饮门店的时空界限，通过外带、外卖和零售业务，满足消费者随时随地吃正宗湖南牛肉粉等诉求。同时，餐饮和零售、线上线上渠道相互引流，打出了“立体作战模式”的组合拳。但由于餐饮和零售完全是两套供应链逻辑，随着霸蛮零售品类的增加，库存成本越来越高，占用了大量资金，导致供应链在2017年底时出现“阵痛”。 B案例介绍了霸蛮在意识到供应链管理的重要性后，如何在近两年时间里逐步提高供应链管理能力，优化从供应到交付的供应链网络。其做法包括在战略层面建立相对明确的供应链战略，在战术层面对餐饮和零售供应链进行细分和差异化的梳理，在策略层面通过多种方法和工具的使用来持续改善供应链中不同环节的运作效率、减低成本和缩短提前期。案例最后提出开放讨论：霸蛮如何在未来管理好体量更大、环节更多、也更加复杂多变的供应链，进一步提升供应链的效率？ 本案例从一家初创企业切入，较为全面的介绍了商业模式创新，以及供应链如何支持商业模式的方方面面，以小见大，为其他餐饮/零售企业的供应链及商业模式创新提供借鉴。

Keyword

餐饮 ;  零售 ;  社群 ;  全渠道 ;  供应链管理 ;  商业模式创新

Abstract

本案例为霸蛮系列案例，由A、B两个子案例构成，聚焦消费升级和互联网时代背景下，餐饮企业如何进行商业模式创新，在消费端如何利用社群营销和全渠道有效触达消费者，在供应端如何实现高效的供应链管理和精细化运营。 A、B案例以霸蛮发展中第一次遭遇较大的供应链管理难题为分界点。A案例回顾了霸蛮的创业经历，前期通过单品策略和社群营销成功跻身新式餐饮“网红”。随着规模的扩大，开始尝试打破传统餐饮门店的时空界限，通过外带、外卖和零售业务，满足消费者随时随地吃正宗湖南牛肉粉等诉求。同时，餐饮和零售、线上线上渠道相互引流，打出了“立体作战模式”的组合拳。但由于餐饮和零售完全是两套供应链逻辑，随着霸蛮零售品类的增加，库存成本越来越高，占用了大量资金，导致供应链在2017年底时出现“阵痛”。 B案例介绍了霸蛮在意识到供应链管理的重要性后，如何在近两年时间里逐步提高供应链管理能力，优化从供应到交付的供应链网络。其做法包括在战略层面建立相对明确的供应链战略，在战术层面对餐饮和零售供应链进行细分和差异化的梳理，在策略层面通过多种方法和工具的使用来持续改善供应链中不同环节的运作效率、减低成本和缩短提前期。案例最后提出开放讨论：霸蛮如何在未来管理好体量更大、环节更多、也更加复杂多变的供应链，进一步提升供应链的效率？ 本案例从一家初创企业切入，较为全面的介绍了商业模式创新，以及供应链如何支持商业模式的方方面面，以小见大，为其他餐饮/零售企业的供应链及商业模式创新提供借鉴。

Keyword

餐饮 ;  零售 ;  社群 ;  全渠道 ;  供应链管理 ;  商业模式创新

Abstract

With the trends towards servitization and digital innovations in supply chains (SCs), a number of SC leaders have started to commercialize their SC capabilities as services provided to business customers. In order to efficiently organize multiple suppliers’ resources and customize the service offerings, some of these leaders have developed a “supply chain as a service” model (hereafter SCaaS), in which different functions of a SC, are grouped into service modules to enable plug-and-play agility in meeting the varying needs of business customers. Although SCaaS is emerging as an evolution of the market for cloud services (as with other “X as a service” models like Software as a Service, Platform as a Service, and Infrastructure as a Service), supply chain management (SCM) researchers have not systematically studied the SCaaS phenomenon, which has evolved from a cloud computing application to a new business model at the ecosystem level. This study explores how a SCaaS has emerged and how it works by instigating three complementary research questions: (1) how do a firm form its SCaaS through the interactive implementation of supply chain innovations (SCIs) and business model innovations (BMIs) over time; (2) what are the roles and activities that SCaaS incorporate, and how these roles and activities are organized to serve the business customers; and (3) what is the detailed service operation process of SCaaS for satisfying a specific customer demand. To address these questions, this study adopts a longitudinal case study approach to investigate a SCaaS formed by Haier COSMO, a company which connects together customized orders, third-party R&D solution providers, intelligent manufacturing factories, and other SC service providers, to provide mass customized SC services to business customers. This study makes contributions to both the SCM and the service innovation literature. It expands our knowledge of SCI-driven BMIs and echoes with recent calls to refocus SCM on the perspectives of value co-creation and service ecosystem. The study also reveals new insights into how to apply digital technologies to enhance SC capabilities, and how to apply these SC capabilities to support new business models. The findings provide important managerial insights for firms to design and implement new business models in today’s trends towards open innovation and value co-creation with ecosystem participants.

Keyword

business model innovations (BMIs) ;  longitudinal case study ;  service modularity ;  supply chain as a service model (SCaaS) ;  supply chain innovations (SCIs)

Abstract

Purpose—The third-party logistics (3PL) firms increasingly rely on information technology (IT) to improve the supply chain process and firm performance in the context of the globalized and fiercely competitive market. The purpose of this study is to investigate how logistics IT adoption as a standardized resource affects firm performance. Moreover, we explore the mediating role of customer collaboration and the moderating role of government policy support between logistics IT adoption and firm performance from the resource-based view and socio-technical perspective. Design/ methodology/ approach— Survey data acquired from a sample of 235 3PL firms in China were analyzed using partial least squares structural equation modeling (PLS-SEM). Findings—The empirical results show that logistics IT adoption has a positive effect on both financial and operational performance by strengthening customer collaboration. Additionally, government policy support amplifies the positive effect of customer collaboration on operational performance, rather than on financial performance. Originality/value—This study offers rich empirical insights to the growing body of SCM and 3PL literature. And the findings contribute to our understanding of the technological and developmental issues of 3PL firms both theoretically and practically

Keyword

information technology adoption ;  financial performance ;  operational performance ;  customer collaboration ;  government policy support

Abstract

The study explored hypotheses proposing that due to different resource dependencies of the focal firm in three NSD stages (ideation, development, and deployment), customers and partners play different roles in the NSD process. Empirical data were collected from 200 NSD projects, and structural equation modeling was used to test the hypothesized relationships. The results show that customer value cocreation has a positive effect on ideation performance and development performance, while business partner value cocreation has a positive effect on deployment performance, thus supporting the notion that the contributions of customers and business partners vary across the NSD stages. Future research may focus on how business partners can be actively involved in the NSD process and how to safeguard different parties’ interests during value cocreation. Longitudinal data may be used to better examine the process dynamics.

Keyword

empirical study ;  new service development ;  resource dependency ;  service innovation ;  Value cocreation

Abstract

Purpose This paper assesses whether communication via interpersonal and IT channels accounts for short-term financial performance and long-term orientation and how these effects are influenced by contract completeness and technology usage in platform builder-platform participant relationships. Design/methodology/approach The conceptual model and hypotheses are validated through a moderated regression of 384 survey responses from platform participant. Findings The empirical results indicate that interpersonal and IT-enabled communication contribute to both short-term financial gains and long-term orientation. The coexistence of interpersonal communication and IT-enabled communication has a synergetic effect on long-term orientation. Contract completeness positively moderates the effect of interpersonal communication on short-term performance while negatively moderating its effect on long-term orientation. Furthermore, contract completeness undermines the effect of IT-enabled communication on short-term performance. Technology usage enhances the effectiveness of interpersonal communication in generating long-term orientation. Originality/value First, diverging from the extant research treating communication as a single dimension construct, this study differentiates communication on media channels and shows their separate and synergetic effects on short-term performance and long-term orientation. Second, our empirical findings indicate that the effects of communication are influenced by governance practices, which extends the communication literature. Third, previous studies have presented conflicting results concerning the role of governance mechanisms in inter-firm relationships. By showing that governance mechanisms also either support or suppress communication in generating performance for platform participants, this study extends the existing research on governance mechanisms. Finally, by regarding technology usage as a transactional governance mechanism, this study furthers our understanding of the role of technology in interfirm relationships.

Keyword

Interpersonal communication ;  IT-enabled communication ;  Contract completeness ;  Technology usage ;  Short-term performance ;  Long-term orientation

Abstract

Since customer choice rules would greatly affect the performance of retail facilities, they should be considered when a chain wants to locate a new facility in a competitive market. In the existing studies, customers’ choice behavior is usually considered as homogeneous, which means that all customers patronize facilities with one kind of customer choice rules: the deterministic rule, the probabilistic rule or the multi-deterministic rule. However, it is not in line with reality as we have investigated people’s choice behavior on convenience stores by questionnaire surveys, and survey results show that different customers may patronize facilities with different choice rules. In order to study competitive facility location problems in which customers’ choice behavior is heterogeneous, we classify customers as three types by customer choice rules, the relative proportions of which are calculated based on questionnaires. A customer classification based competitive facility location model in the plane is proposed in which location and quality of the new facility are to be determined in order to maximize the profit of the locating chain. Since the model is non-convex and discontinuous, and location problems in practice are usually large-scale, four kinds of heuristic algorithms instead of exact algorithms are designed for obtaining a satisfactory solution including Particle Swarm Optimization, Tabu Search, Simulated Annealing and Genetic Algorithm. Numerical experiments show that Particle Swarm Optimization performs best both in computation efficiency and solution precision. Comparisons among location results employing different customer proportions reveal that customer proportion significantly affects location results. Most importantly, the locating chain may lose large profit once the customer proportion is wrongly estimated. Maximum profit loss is more than 20% in our cases.

Keyword

Competitive facility location ;  Customer choice rules ;  Customer classification ;  Heuristic algorithms