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Emotional exhaustion and job performance: The mediating role of organizational commitment

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Abstract

We analyze the impact of emotional exhaustion (EE) on turnover intention, task performance and organizational citizenship behavior (OCB) among hospital nurses in China. The differential mediating effects of affective organizational commitment on the associations between EE and turnover intention, task performance and OCB were examined. Data were collected from both nurses and their supervising physicians using a questionnaire survey in Mandarin. The results revealed full mediation effect for turnover intention and for OCB directed at the organization. There was a significant indirect effect for OCB directed at individuals and no mediation effect for task performance.

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Organizational Behavior and Human Resource Management


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Source

International Journal of Human Resource Management

ISSN:0958-5192

Year:2013

Issue:3

Volume:24

Page:514-532

Powered by JCR@2013

ESI Discipline:ECONOMICS & BUSINESS;

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