A Staged Performance Model for Service Innovation (CEIBS Working Paper, No. 002/2020/POM)

• Yang, Qian 
• Wang, Qiang 
• Zhao, Xiande 

Abstract

Superior　innovation　performance　is　vital　for　enterprises　to　survive　and　maintain　competitiveness,　especially　in　Internet　related　industries　which　are　rapidly　growing　and　changing.　However,　not　all　innovations　can　survive　to　later　stages　and　bring　benefits　for　enterprises.　From　a　staged　process　perspective,　we　divide　innovation　performance　into　three　stages:　development　performance　(cost/time　efficiency　and　experience/solution　effectiveness),　deployment　performance,　and　financial/non-financial　performance,　and　aim　to　examine　the　relationship　between　modes　of　service　innovation　(business　model,　service　process,　and　service　product)　and　their　performance　implications　in　different　stages.

Keyword

• financial/non-financial performance
• modes of service innovation
• new service development performance
• new service development process

Author Community

[Yang, Qian] School of Management, Northwestern Polytechnical University

[Wang, Qiang] Xi’an Jiaotong University (XJTU)

[Zhao, Xiande] China Europe International Business School (CEIBS)

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